Privacy Policy

This Privacy Policy describes how and when Pocodash Sdn Bhd (“we,” “us,” or “our”) collects, uses, and shares information when you purchase an item from us, contact us, or use our services through pocodash.com or its related sites and services.

This policy does not apply to the practices of third parties that we do not own or control, including any third-party services you access through our site.

Information We Collect

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example) if you contact us directly.

Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:

As needed to provide our services, such as when we use your information to fulfil your order or to provide customer support;

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for our legitimate interests, provided these are not overridden by your rights, such as 1) providing and improving our services.

Feedback and Review Requests
As part of our customer service, we may contact you after a purchase to request feedback or invite you to review our products or services. These communications are intended to improve our offerings and customer experience. We may use your name, email address, and purchase details to send these requests. You may opt out of receiving feedback or review request emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Providing feedback or reviews is entirely optional.

Account Information and Security

When you create an account on our website, we collect certain personal information, such as your name, email address, and password, to manage your account and provide our services. This information is used to personalize your experience, facilitate communication, and allow you to access your account.

We take reasonable measures to protect your account information, including encrypting passwords and using secure protocols. You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account. We recommend choosing a strong password and updating it regularly to protect your account.

If you use third-party authentication services (e.g., Google or Facebook) to log in, we will collect information from these services as authorized by you, such as your name and email address. Please refer to the respective privacy policies of those services for more information.

Managing Your Account and Data

You may access, update, or delete your account information by logging into your account settings.

For as long as your account is active, we retain your information to provide you with our services. If you wish to delete your account, you can contact us, and we will process your request.

Please note that some information may be retained for legal, tax, or regulatory purposes, even after account deletion.

Email Communications and Your Rights

By creating an account, you agree to receive communications related to your account and transactions. This may also include post-purchase feedback or review request emails, which are considered part of our customer service. You may opt out of marketing communications and feedback requests at any time, but certain account-related messages (e.g., password resets) are required for security reasons and cannot be unsubscribed from.

For EU residents or others with applicable rights, you have the right to access, correct, or delete your personal data. You may also object to our processing of your information for certain purposes, such as receiving marketing messages.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service Providers: We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we transfer your information outside the EU, we use safeguards like contractual obligations or certifications to protect your data.

Cookies and Tracking Technologies

We use Google Analytics, which uses cookies and similar tracking technologies to improve your experience on our site and provide insights into site usage. You can control cookies via your browser settings. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third-Party Links

Our website may contain links to other sites operated by third parties. We are not responsible for the content or privacy practices of these sites, and we encourage you to review their privacy policies before providing any information.

Payment Provider

When you make a purchase on our site, your payment information is processed by third-party payment providers (such as PayPal, Stripe, etc.). We do not store your payment details (such as credit card numbers). These providers have their own privacy policies governing how they handle your information. We only share information with them necessary to process your payment (e.g., transaction amount, billing details). Please review their privacy policies for more information on how your payment information is handled.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in specific circumstances. These rights include:

Complain: If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us.

Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store data for legal reasons), we will generally delete your personal information upon request.

Object: You can object to the processing of some of your information based on our legitimate interests, and you can object to receiving marketing messages from us after providing your express consent. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. Any changes will be posted on this page, and we will notify users of significant updates by email or through a notice on our site.

How to Contact Us

For purposes of EU data protection law, Pocodash Sdn Bhd is the data controller of your personal information. If you have any questions or concerns, you may contact us at:

Pocodash Sdn Bhd
The Met Club By Colony,
A-10-02, Menara The Met,
No. 20, Jalan Dutamas 2,
50480 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur,
Malaysia.

Email: hello@pocodash.com